Faq

Once an order is confirmed, it is non-cancelable, non-refundable, non-replaceable, and non-returnable.

We do not entertain refund requests for refused deliveries. For further information, kindly consult the Refund Policy.

If you have received a damaged or incorrect product, please provide the order number along with images of the product within 48 hours.

Rest assured, we will address and resolve your concern within the next 48 working hours.

Generally, your order will be dispatched within 5 to 7 working days after your transaction has been confirmed. However, depending on the product the dispatch time may vary. Please refer to your product description for more details. You will also be notified via email when the product(s) are shipped to you. 

While we strive to provide you with a plant resembling the one depicted on our website, it’s important to note that, akin to us Homo sapiens, each plant is unique. Displaying precise images for every individual plant is not feasible, and we appreciate your understanding in this matter.

While we acknowledge that circumstances can evolve, allowing for the possibility of order cancellation, we kindly request you to reach out to our customer support promptly if you wish to cancel. We will make every effort to accommodate your request if the order has not been processed or shipped. Nevertheless, once the order has been shipped, cancellation is not possible.